FAQs
How long does it take to process my order?
Orders are typically processed within 1-3 business days. During peak seasons, processing times may be slightly longer.
Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email so you can follow its journey to your doorstep. If you want to track your order before shipment as well, you can go to www.shimmermade.com/track-my-order and enter your order details and get real-time updates on your order.
Are your products cruelty-free?
Yes! We never test on animals, and all of our products are cruelty-free.
What is your return policy?
We accept returns on unused, unopened products within 30 days of delivery. If your item arrives damaged or defective, please contact us immediately for assistance.
Are your products safe for sensitive skin?
We use gentle, skin-loving ingredients, but if you have sensitive skin, we recommend reviewing the ingredient list and doing a patch test before using any new product.